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Resist the temptation to reply to an offensive latter in a similar tone, intead, answer courteously and do not lower your dignity.

If you feel some comment are unfair, be tactful and try not to cause offence.

Resist the temptation to reply as if your correspondent is wrong.

Understand and respect the recipient’s point of view.

If you cannot answer immediately, write a brief note and explain why.

Reply promptly to all communications – answer on the same day if possible.

It allows a refusal to be made without ruining a friendship. Writing in a courteous style enables a request to be refused killing all hope of future business.

It means showing consideration for your correspondent and being empathetic – that- means showing respect for your reader’s feeling. Use plain, simple English Write in an easy, natural style Avoid formality or familiarityĬourtesy does not mean using old-fashioned expressions like ‘your kind consideration’ or ‘your esteemed order’. Keep sentences short Use simple expressions Use non-technical language

Your message must meet these essential specifications: AccurateĬheck facts carefully Include all relevant details Proofread thoroughly Good written communication results when you say exactly what you want to say using an appropriate tone. If you follow these rules you will be helping yourself to become a better business write. 10 Steps To Successful Business Writing – Now that we have looked at things you should not do in your writing, let’s take a look at my top 10 rules of good business writing.